Calculating and Understanding Your Business’s Retention Rate
In the dynamic realm of business, where customer acquisition often takes center stage, an essential metric tends to fade into the background:…
Unveiling the Secrets of Secret Shoppers
In the pursuit of increasing customer retention rates, companies often turn to innovative strategies to gain insights into their customer experience. One…
The Crucial Link: How Employee Engagement Drives Customer Retention
In today’s fiercely competitive business landscape, companies are constantly seeking ways to enhance their customer retention rates. One often overlooked but critical…
Customer Service VS Customer Experience (CX)
Everything you do should demonstrate how to give your customers an amazing experience. This may result from how you interact with customers,…
Why Angry Customers Are Good For Your Business
The Customer is Always Right….Or Are they The infamous saying “The Customer is always right” Are they though? Let’s say, however, that…
Is An Independent Contractor Best For Your Business
In the past, getting administrative support for a business required hiring staff. The ability to hire a virtual administrative assistant as an…
The Effects of Unhappy Customers
Word-of-mouth, customer advocacy, and social advocacy measurement all have fairly simple concepts. The majority of the time, a customer recommends a product…
Virtual Assistant: Do I Need One and What Do They Do?
Virtual assistants (VAs) can help you run your business. Or they can do work you don’t like to do. Or they can…
Why Would I Need to Focus on Customer Retention?
Business is all about repeat customers, and there’s nothing more important than retaining customers. A business needs to create a profitable customer…