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Calculating and Understanding Your Business’s Retention Rate
Customer Retention

Calculating and Understanding Your Business’s Retention Rate

ByTania Gelineau August 24, 2023August 24, 2023

In the dynamic realm of business, where customer acquisition often takes center stage, an essential metric tends to fade into the background:…

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Unveiling the Secrets of Secret Shoppers
Customer Retention

Unveiling the Secrets of Secret Shoppers

ByTania Gelineau August 21, 2023August 14, 2023

In the pursuit of increasing customer retention rates, companies often turn to innovative strategies to gain insights into their customer experience. One…

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The Crucial Link: How Employee Engagement Drives Customer Retention
Customer Retention

The Crucial Link: How Employee Engagement Drives Customer Retention

ByTania Gelineau August 15, 2023August 14, 2023

In today’s fiercely competitive business landscape, companies are constantly seeking ways to enhance their customer retention rates. One often overlooked but critical…

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Customer Service VS Customer Experience (CX)
Customer Retention

Customer Service VS Customer Experience (CX)

ByTania Gelineau June 30, 2023August 14, 2023

Everything you do should demonstrate how to give your customers an amazing experience. This may result from how you interact with customers,…

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Why Angry Customers Are Good For Your Business
Customer Retention

Why Angry Customers Are Good For Your Business

ByTania Gelineau June 27, 2023August 14, 2023

The Customer is Always Right….Or Are they The infamous saying “The Customer is always right” Are they though? Let’s say, however, that…

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Is An Independent Contractor Best For Your Business
Customer Retention

Is An Independent Contractor Best For Your Business

ByTania Gelineau June 23, 2023June 20, 2023

In the past, getting administrative support for a business required hiring staff. The ability to hire a virtual administrative assistant as an…

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The Effects of Unhappy Customers
Customer Retention

The Effects of Unhappy Customers

ByTania Gelineau June 20, 2023July 18, 2023

Word-of-mouth, customer advocacy, and social advocacy measurement all have fairly simple concepts. The majority of the time, a customer recommends a product…

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Virtual Assistant: Do I Need One and What Do They Do?
Virtual Assistant

Virtual Assistant: Do I Need One and What Do They Do?

ByTania Gelineau June 16, 2023June 20, 2023

Virtual assistants (VAs) can help you run your business. Or they can do work you don’t like to do. Or they can…

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Why Would I Need to Focus on Customer Retention?
Customer Retention

Why Would I Need to Focus on Customer Retention?

ByTania Gelineau June 14, 2023June 21, 2023

Business is all about repeat customers, and there’s nothing more important than retaining customers. A business needs to create a profitable customer…

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